Financial Services business is looking for a proactive collections officer for a temp to permanent position within their Newcastle office.
- $34.96 per hour + GST
- Newcastle
- Temp - Perm opportunity
We are seeking a proactive and motivated Collection Officer to join our clients team. In this role, you will be responsible for managing outbound calls to existing customers, building strong rapport, and negotiating effective payment plans to support customers with their car loan repayments.
Key Responsibilities:
- Outbound calls daily to existing customers.
- Build and maintain positive relationships with customers to understand their financial situations.
- Negotiate and establish sustainable repayment plans.
- Provide exceptional customer support to assist with repayment queries.
- Perform administrative tasks related to account management.
- Analyse team performance and contribute insights for process improvement.
- Manage accounts effectively, including preparing statements of claims and legal documentation as needed.
- Support the legal team with next steps in the collection process when necessary.
- Strong communication and negotiation skills.
- Australian Citizen or Permanant Resident
- Proven ability to build rapport with a diverse customer base.
- Experience in collections, customer service, or account management preferred.
- Ability to handle sensitive situations with professionalism and empathy.
- Strong administrative and analytical skills.
- Opportunity to grow within the company and develop new skills.
- Supportive team environment with ongoing training.
- Competitive salary and benefits package.