Excellent role for a Customer Service Specialist - joining a well-known, continually growing Logistics company, serving as the central contact for enquiries, processing orders, tracking deliveries and maintaining both CRM and database.
- Permanent opportunity
- Parking on-site + WFH available once trained
- $74,500 + super (dependant on experience)
We are seeking a detail-oriented and customer-focused Customer Service Specialist for our client's logistics service team.
This is a pivotal role where you will assist as the central point of contact for our Account Managers and their customers, ensuring superior service delivery and operational excellence. The role is fast-paced, detail oriented and relies on your attention to detail.
- Serve as the central point of contact for all customer enquiries until satisfactory resolution
- Process orders accurately and efficiently, with meticulous attention to detail
- Track deliveries and communicate status updates to relevant stakeholders
- Respond promptly to all inquiries according to established service standards
- Provide PODs and reprint invoices as requested
- Complete all daily manual reporting
- Document and follow up on customer inquiries and complaints
- Process all Customer Service-related deviations within 24 hours
- Identify and suggest opportunities for process improvements
We are seeking a customer-centric candidate who takes pride in their work, turns up dedicated to learning and improving and can work to goals and set KPI's.
- Exceptional attention to detail
- Ability to establish and maintain effective working relationships
- Strong multitasking capabilities
- High degree of initiative and problem-solving skills
- Adaptable and flexible to meet changing business needs
- Positive and enthusiastic approach
- SAP experience (mandatory)
- Strong proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Experience with customer service/order entry software programs
- Excellent written and verbal communication skills
- Strong analytical abilities to compile, analyse, and present data
- Professional approach to handling complaints and providing solutions
Shana Perry - shana.perry@perigongroup.com.au